Service that delivers.
So you can focus on what really matters
Maximum system availability, extended machine lifetime and highest efficiency – that is exactly what HAVER & BOECKER Service stands for. As an OEM with more than 100 years of experience, we offer a comprehensive service portfolio designed to sustainably maintain the performance of your packing plants. A service that moves your business forward – for greater efficiency and consistently high system performance.
With our 24/7 hotline, we are there for you – around the clock, 365 days a year. Take us at our word!
Your expert team
Phone: +49 (0) 2522 30-371
E-Mail: hotline@haverboecker.com
Your Packaging. Your Message.
With our BESPOKE portfolio, we provide tailor-made empty bags perfectly fit your product, your system, and your vision.
Your expert: Marta Bortolotti
Phone: +39 3403807625 16 17
E-Mail: m.bortolotti@haverboecker.com
The Future Starts Now
With our OEM Performance+ kits, you transform proven systems into modern high-performance solutions – less downtime, higher productivity, and clear investment advantages.
Your expert: Rüdiger Reckmann
Phone: +49 (0) 2522 30-533
E-Mail: r.reckmann@haverboecker.com
Clarity in Real Time
Live dashboards, predictive maintenance, and automated reports ensure maximum transparency and efficiency.
Your expert: Dennis Friemel
Phone: +49 (0) 2522 30-8703
E-Mail: d.friemel@haverboecker.com
Efficiency Starts at the Core
With our know-how, we uncover hidden potential – from storage to loading.
Your expert: Andreas Hansow
Phone: +49 (0) 2522 30-69412 13
E-Mail: a.hansow@haverboecker.com
The Path to the Smart Factory
Unlock the full potential of your data – for a production that thinks.
With QUAT²RO®, you design your production to be intelligent, efficient, and future-proof. Connected systems, AI-driven performance optimization, and automated data flows ensure maximum transparency, performance, and quality – worldwide and in real time.
Your expert: Dennis Friemel
Telefon: +49 (0) 2522 30-8703
E-Mail: d.friemel@haverboecker.com
In every process, one thing matters most: RELIABILITY.
Our original spare parts deliver exactly that reliability—because each component is precisely matched to your machine, thoroughly tested, and manufactured to meet the highest OEM quality standards.
Trust That Lasts
Original spare parts are more than just components – they are your key to reliability and long-term success.
Your expert: Eva Hegemann
Phone: +49 (0) 2522 30-8339
E-Mail: e.hegemann@haverboecker.com
The OEM Webshop
Our webshop helps you find exactly the right spare parts – quickly, securely, and available 24/7.
Your expert: Andre Drinkuth
Phone: +49 (0) 2522 30-551 14 15
E-Mail: a.drinkuth@haverboecker.com
Electronic Spare Parts Catalog
Your personal eCATALOG – easily find original spare parts and order them through your internal processes.
Your expert:
Marvin Bußmann
+49 (0) 2522 30-8793
m.bussmann@haverboecker.com
Fast and cost-efficient responses with remote services
Our wide range of remote services enables quick and straightforward support from our experts—without the need for on-site service visits. This saves time and resources while giving you direct access to our expertise.
Optimize Your Spare Parts Orders
We support your team during the inspection of relevant machine parts – easily via video call.
Your experts:
Alexander Lanert
+49 (0) 2522 30-8390
Remote-sp@haverboecker.com
Mustafa Turgut
+49 (0) 2522 30-7405
Remote-sp@haverboecker.com
Support That Makes an Immediate Impact
Expand your digital service experience and respond appropriately to critical situations at any time – with direct access to OEM service experts.
Your expert team
Phone: +49 (0) 2522 30-371
Email: hotline@haverboecker.com
Benefit from predictive services for continuous system optimization – with clear recommendations instead of reactive troubleshooting. Via video call.
Your expert:
Matthias Schirmer
+49 2522 30-8166
m.schirmer@haverboecker.com
Reduce Costs Through Remote Commissioning
With HAVER & BOECKER’s remote commissioning system, we can monitor and manage your installations and commissioning processes remotely.
Your expert:
Karsten Hoer
Telefon: +49 (0) 2522 30-8467 18 19
E-Mail: k.hoer@haverboecker.com
Maximum system availability
Operation & Maintenance, qualified user training, the systemic packaging triangle of product, bag and machine, as well as preventive maintenance contracts ensure a stable operating point, prevent unplanned downtime and enable data- and condition-based maintenance throughout the entire life cycle of the system.
You’ll Never Work Alone
Work hand in hand with us as your process partner – you define the scope and duration of our services.
Your expert:
Thomas A. Wessel
Telefon +49 (0) 2522 30-8957
E-mail: t.wessel@haverboecker.com
Our Principle: Preventive Instead of Reactive
Enter into a service contract with us and establish the foundation for your Perfect Flow through regular preventive maintenance – for both new installations and existing systems.
Your expert:
Klaus Reinhardt
+49 2522 30-319
k.reinhardt@haverboecker.com
Knowledge That Delivers
Well-trained personnel are the key to safe operation, efficient maintenance, and maximum system availability. Our practice-oriented training programs turn your employees into true experts – customized, flexible, and directly at your machine.
Your expert:
Toby Rotter
Telefon: +49 (0) 2522 30 259
E-Mail: t.rotter@haverboecker.com
Packaging Is More Than Technology
At the HAVER & BOECKER Institute, we support you on the path to the optimal packaging solution.
Your expert: Thomas Hilling
Telefon: +49 (0) 2522 30-157
E-Mail: t.hilling@haverboecker.com